Surprising Secrets of Mystery Shoppers by Anne M. Obarski
Surprising Secrets of Mystery Shoppers by Anne M. Obarski PDF, ePub eBook D0wnl0ad
Are your employees attracting customers or driving them away? How would your business fare if a mystery shopper came snooping today? Corporate leaders, front line managers, and hourly employees will find insights in this book that can positively affect productivity, customer relations, and bottom-line profits. • What are the three worst wordsan employee can say to a customer? • What is the alternative to "voice mail jail" and why is it important that you know? • What is the difference between efficient
and fast service?
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